Analyse and Design processes

Proces optimization is relevant for any organization. Everything that goes on in an organization is typically based on processes – also called workflows. In this course, you will get a basic understanding of working with and optimizing processes. We do this based on three perspectives:

• What is a process? How do you actually map processes? Which tools can help with this mapping? How is a process analyzed?
• Sometimes the existing processes needs improvement. Get an introduction to how this task can be approached with elements from Lean and a partial link to the use of data.
• Design of new processes can be based on Design for Six Sigma. You get an introduction to Design for Six Sigma and thus an opportunity to think differently when you are part of designing new processes.

Target Group for proces optimization

Everyone are welcome – especially if you have an interest in understanding how the process analysis can help to give you and your organization a new perspective on your workflow. Perhaps you are already working on a number of improvement initiatives and would like to have a larger toolbox.

Consider whether it can be rewarding to send more participants from your organization. The day can give you a common language for process analysis and thereby bring you forward more quickly.

The course is mandatory on Six Sigma Black Belt program.

What you will learn about proces optimization?

After an active day, you will be able to

• map processes in different ways and know when the various methods should/can be used
• process optimization through analysis of the mapped processes, i.e. from what creates value, where the process has bottlenecks etc.
• outline new workflows/procedures from your preliminary knowledge of Design for Six Sigma (DfSS)

Content on Analyse and Design processes

We will focus on understanding, identifying and optimizing workflows/processes. This is achieved through the use of a variety of tools, which could be SIPOC, the turtle, swim lane and the alternative pattern. All of them offer different insight into the existing process.

From this point we work actively with analyzing processes and thereby chasing all the activities that might be removed, which are solved differently or maybe skipped, thus creating more errors than necessary.

You will be introduced to Design of Six Sigma (DfSS), which includes a variety of Phase models. In this module, we primarily focus on DCDOV (Define, Concept, Design, Optimize, Verify), the most commonly used. Generally speaking, the DCDOV model is described as follows:

• Define – Which challenges are to be solved?
• Concept – What are the customer requirements?
• Design – What functionality and solutions, should the design include?
• Optimize – How can the design be made robust?
• Verify – Does the design fix the task? Also in operation?

Extended curriculum – If you would like to know more

The module can be combined with a range of our other modules. Go in the data-driven direction if there is also data on the process that you would like to analyze and optimize. Consider learning Lean Yellow Belt that can help finding further improvements in the process. And are you responsible for the process performance, Business Process Management will give you the best hand?

Is your job primarily to develop your processes and business, it will make sense to look at our modules where Design for Six Sigma are brought even more into play.